All sales are subject to Pagoda lane final approval.
Shipping / Online Orders
Pagoda Lane website orders are processed Monday through Friday, not including major U.S. Holidays. Order placement can take 1-3 business days (not including weekends) to process and ship out. In an event where an order is placed on hold, we will contact you within one business day. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
After the order is shipped out and received by the carrier, we will update you with a Carrier Tracking Number with which you can follow your package and see the estimated delivery date. Please allow ~24 hours for the tracking information to update after receiving your confirmation.
We offer domestic and international shipping however, not all products ship internationally. Free shipping does not apply to international shipping. Free shipping does not apply to express shipping.
We partner with FedEx, USPS, UPS to offer discounted rates on shipping services.
Domestic STANDARD SHIPPING (49 mainland states) is included with purchases over $100.
Domestic STANDARD SHIPPING is offered at a flat rate of $12.50 on orders below $100.
EXPRESS SHIPPING is offered at a flat rate of $50.00 within the continental US.
International STANDARD SHIPPING is offered at a flat rate of $50.00. Flat Rates for EXPRESS SHIPPING of international orders is a flat rate of $170.00. Free shipping does not apply to international shipments.
Canadian International STANDARD SHIPPING is offered at a flat rate of $30.00. The flat rate for EXPRESS SHIPPING to Canada is a flat rate of $50.00.
If you suspect your parcel became lost or missing while in transit, please contact us by email at info@pagodalane.com. We will contact the shipping company to investigate the issue.
Contact Us
If you have any questions or concerns, feel free to drop us a line.
Email: info@pagodalane.com
Telephone: 213.328.4999
Ship To / Mailing Address:
Pagoda Lane
8776 E. Shea Blvd
Suite 106
Scottsdale, AZ 85260
