Shipping + Delivery
Pagoda Lane website orders are processed Monday through Friday, not including major U.S. Holidays. Order placement can take 1-3 business days (not including weekends) to process and ship out. In an event where an order is placed on hold, we will contact you within one business day. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
Monogrammed or personalized items are not eligible for returns. You can return eligible items within 30 days of receiving an order for a refund of the merchandise value. An original receipt or gift receipt is required.
Items non-eligible for returns or exchanges:
• Monogrammed or Personalized items
• Final sale items
• Gift cards
• Items damaged through normal wear and tear