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Customer Care

All sales are subject to Pagoda Lane final approval. 

Customer Service 

For questions, support, problems, or warranty claims, please contact us by email  at, or call us directly at 213.328.4999.  

Shipping / Online Orders 

Pagoda Lane website orders are processed Monday through Friday, not including major U.S.  Holidays. Order placement can take 1-3 business days (not including weekends) to process and  ship out. In an event where an order is placed on hold, we will contact you within one business  day. If we attempt to contact you and do not receive a response after five business days, we  reserve the right to cancel your order. 

After the order is shipped out and received by the carrier, we will update you with a Carrier  Tracking Number with which you can follow your package and see the estimated delivery date. Please allow ~24 hours for the tracking information to update after receiving your confirmation. 

We offer domestic and international shipping however, not all products ship internationally. Free  shipping does not apply to international shipping. Free shipping does not apply to express  shipping. 

We partner with FedEx, USPS, UPS to offer discounted rates on shipping services. 

Domestic STANDARD SHIPPING (49 mainland states) is offered for a flat rate of $7.95 on  orders $0 to $199.99 (shipping is free on orders $200.00 and up) within the continental US.  

EXPRESS SHIPPING is offered at a flat rate of $50.00 within the continental US. 

International STANDARD SHIPPING is offered at a flat rate of $50.00. Flat Rates for  EXPRESS SHIPPING of international orders is a flat rate of $170.00. Free shipping does not  apply to international shipments. 

Canadian International STANDARD SHIPPING is offered at a flat rate of $30.00. The flat rate  for EXPRESS SHIPPING to Canada is a flat rate of $50.00. 

If you suspect your parcel became lost or missing while in transit, please contact us by email at We will contact the shipping company to investigate the issue.


If you are not satisfied with your online purchase, please follow our guidelines for returns: Please confirm your items are eligible for return (Sale merchandise is not eligible for return or  exchange).

  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will  not be honored. 
  • The merchandise must be in its original condition, tags attached and unworn. o We do not refund shipping charges and the return shipping costs will be paid by the  customer. Once we receive the package, the refund will be processed and you will receive  the full value of the product as a refund. 
  • We do not accept returns/exchanges on custom-made, monogrammed/personalized or  special-order items. 
  • Sale merchandise sales are final. 
  • We are not responsible for damages that occur during care of an item, such as dry  cleaning, washing or wear. 

 Please be advised that items that do not conform to the above guidelines are not returnable. They  will be returned to you at your expense. 

In-Store Returns 

Follow up with all online order returns at 

It is possible that your return can be done at a Pagoda Lane retail store location. 

Damaged/Incorrect Items 

If you receive an item that is defective, damaged or incorrect, you must notify us via email at within 3 business days of receiving the merchandise. Please keep the  original box and packaging materials in the case of damage. Please take photos of packaging  

damage if noticed. We will email you a UPS label for returning the merchandise. A replacement  will be sent, if available, upon receipt - with the condition that merchandise has not been worn or  washed, with all tags attached. 


If you would like to exchange an item for another color or size, please contact us via email at, stop by one of our stores, or phone 213.328.4999 to ensure that the new  item is available. We will only accept returns for exchange if they meet all criteria for an  acceptable return (see above).  

Returning Merchandise 

All returns require a return authorization from Pagoda Lane. For goods damaged in transit,  packaging must be kept to substantiate any claims made against carrier (with photos of the  packaging please). 

Tips on sending your return package: 

  • Send via UPS or insured parcel post for proof of delivery. If your return package is lost,  we are not responsible for reimbursement or compensation for the lost merchandise. o No COD (Cash/Check on Delivery) packages will be accepted. 
  • Package your return carefully, as we cannot return or exchange items that arrive damaged  due to poor packaging.

 Your return will be processed within 2-5 business days of receipt. And the credit will be  refunded to the original form of payment. 

If you have an inquiry on Returns/Exchanges, e-mail us at or  call 213.328.4999. 

International Orders/Returns 

For International/Hawaii/Alaska/Puerto Rico Orders email us at The  customer is responsible for all duties or taxes. If you return an item or refuse an item and we are  charged a tax, that duty or tax amount will be deducted from your order total before we credit  your account. 

Contact Us 

If you have any questions or concerns, feel free to drop us a line. 


Telephone: 213.328.4999 

Ship To / Mailing Address: 
Pagoda Lane  
8776 E. Shea Blvd
Suite 106
Scottsdale, AZ 85260