All sales are subject to Pagoda Lane final approval.
Customer Service
For questions, support, problems, or warranty claims, please contact us by email at info@pagodalane.com, or call us directly at 213.328.4999.
Shipping / Online Orders
Pagoda Lane website orders are processed Monday through Friday, not including major U.S. Holidays. Order placement can take 1-3 business days (not including weekends) to process and ship out. In an event where an order is placed on hold, we will contact you within one business day. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
After the order is shipped out and received by the carrier, we will update you with a Carrier Tracking Number with which you can follow your package and see the estimated delivery date. Please allow ~24 hours for the tracking information to update after receiving your confirmation.
We offer domestic and international shipping however, not all products ship internationally. Free shipping does not apply to international shipping. Free shipping does not apply to express shipping.
We partner with FedEx, USPS, UPS to offer discounted rates on shipping services.
Domestic STANDARD SHIPPING (49 mainland states) is offered for a flat rate of $7.95 on orders $0 to $199.99 (shipping is free on orders $200.00 and up) within the continental US.
EXPRESS SHIPPING is offered at a flat rate of $50.00 within the continental US.
International STANDARD SHIPPING is offered at a flat rate of $50.00. Flat Rates for EXPRESS SHIPPING of international orders is a flat rate of $170.00. Free shipping does not apply to international shipments.
Canadian International STANDARD SHIPPING is offered at a flat rate of $30.00. The flat rate for EXPRESS SHIPPING to Canada is a flat rate of $50.00.
If you suspect your parcel became lost or missing while in transit, please contact us by email at info@pagodalane.com. We will contact the shipping company to investigate the issue.
Returns
If you are not satisfied with your online purchase, please follow our guidelines for returns: Please confirm your items are eligible for return (Sale merchandise is not eligible for return or exchange).
- All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
- The merchandise must be in its original condition, tags attached and unworn. o We do not refund shipping charges and the return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.
- We do not accept returns/exchanges on custom-made, monogrammed/personalized or special-order items.
- Sale merchandise sales are final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
In-Store Returns
Follow up with all online order returns at info@pagodalane.com
It is possible that your return can be done at a Pagoda Lane retail store location.
Damaged/Incorrect Items
If you receive an item that is defective, damaged or incorrect, you must notify us via email at info@pagodalane.com within 3 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. Please take photos of packaging
damage if noticed. We will email you a UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed, with all tags attached.
Exchanges
If you would like to exchange an item for another color or size, please contact us via email at info@pagodalane.com, stop by one of our stores, or phone 213.328.4999 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above).
Returning Merchandise
All returns require a return authorization from Pagoda Lane. For goods damaged in transit, packaging must be kept to substantiate any claims made against carrier (with photos of the packaging please).
Tips on sending your return package:
- Send via UPS or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise. o No COD (Cash/Check on Delivery) packages will be accepted.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-5 business days of receipt. And the credit will be refunded to the original form of payment.
If you have an inquiry on Returns/Exchanges, e-mail us at info@pagodalane.com or call 213.328.4999.
International Orders/Returns
For International/Hawaii/Alaska/Puerto Rico Orders email us at info@pagodalane.com. The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
Contact Us
If you have any questions or concerns, feel free to drop us a line.
Email: info@pagodalane.com
Telephone: 213.328.4999
Ship To / Mailing Address:
Pagoda Lane
8776 E. Shea Blvd
Suite 106
Scottsdale, AZ 85260
